Return & Refund Policy

Provided product(s) are returned in their original (unused) condition, with all tags attached, within 14 days of purchase and with proof of purchase, we will offer an exchange or store credit note.

Please choose carefully, as we do not normally provide refunds for a change of mind or incorrect selection(s). We offer a choice of refund, exchange or credit note where goods are faulty, have been wrongly described, are different from the sample presented, or do not do what they are supposed to do.

All statutory rights apply.

Online purchases

All online purchases are treated the same as in-store purchases, except the customer covers the cost of shipping the item back to the shop. For online orders, the 14 days start from the date you receive your order.

If your online order arrives faulty, damaged or incorrect, please contact us and we'll arrange the return at our cost.

How to return an online order

Email us at web@momentumskate.com.au with your order number and the item(s) you'd like to return before sending anything back. Items sent back without contacting us first may not be accepted.

Returns address: Momentum Skateboards, 14 Station Street, Cottesloe WA 6011

We recommend using a tracked postage service, as we can't take responsibility for returns lost in transit.

Damages and issues

Please inspect your order when it arrives and contact us straight away if an item is faulty, damaged or not what you ordered, so we can look into it and make it right.

Non-returnable items

Gift cards and special orders can't be returned or exchanged unless faulty.

Refunds

Where a refund applies, we'll let you know once we've received and inspected the item. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to process it.